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All non urgent maintenance requests must be submitted in writing to Gull & Company Real Estate. You can do this by completing the online maintenance request form opposite or by mailing, faxing or emailing your request to us. For any urgent maintenance issues, please contact us directly or in the event of an emergency contact the relevant tradesman for 24 hour assistance in the event the office is closed. Gull & Company Real Estate has systems in place to deal with urgent repairs which are outlined at the bottom of the page. 
How we identify maintenanceWe identify maintenance through:
How we prioritise maintenance?Any issues that affects health, safety or essential security of our tenants is considered urgent, or priority work. Office Details:
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| Gull & Company | 632 Sturt Street, Ballarat, Victoria, 3350 |
| Phone | +61 (03) 5331 2222 |
| Fax | +61 (03) 5332 1204 |
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What about small repairs
Tenants may fix minor repairs if he/she is competent to do so. For Example:
- Nailing loose fence palings
- Re- Screwing loose cupboard handles
- Gluing a lifted tile
NB light bulbs are a tenant’s responsibility.
What are urgent repairs?
Urgent repairs are where there is an immediate health, safety or security risk or where the property will be further damaged if works if are not carried out quickly. Urgent repairs are defined in The Residential Tenancies Agreement.
Examples include:
- A burst water service
- A blocked or broken toilet system
- A serious roof leak
- A gas leak
- A dangerous electrical fault
- A breakdown of essential service
- Flooding or serious flood damage
Office Times
OFFICE HOURS:
Monday – Thursday: 9:00am – 5.30pm
Friday: 8.30am – 5.30pm
Saturday: 9:00am – 12:00pm
